To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
What questions would you like answered on the website? Give us a call.
How could I have used this much water?
First, investigate these items:
1) Usually, the line extending from the meter to your home has sprung a leak. The new smart meter will show LEAK when read monthly if water has run continuously for 48 hours. It resets when the reading is taken each month. Help us update your account and we will be sure to contact you if your meter alerts us that there is a possible leak. Your plumber may assist you with leaks.
2) You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to analyse the problem. Your neighborhood plumbing expert will help solve the leak.
3) In a few cases old meters stop working. If the meter stops working, or slows way down, then you will have a smaller bill, not a larger one. We will replace your meter at no cost to you.
4) Equipment is, well, "equipment" and can wear out just like car parts. On these rare occassions the staff will investigate and each member choose to pay to have their meter sent to the lab for testing. Should the test results show the meter is faulty, then the member will be reimbursed and a new meter installed at no cost.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
What chemicals does our utility district add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
Help! I received an Alert for Well 2. How do I find out what Well I am on?
Since Alerts for a water outage are sent by location, each member needs to know the Well that serves their property. Go to the "Customer Service" tab and click on "Location" or just click on HELP ME FIND MY WELL.